WSQ Service Excellence (RET-CEX-1010-1.1)

WSQ Service Excellence is a course that aims to to equip learners with the skills and knowledge to exceed customer expectations professionally and to create a positive customer experience.

Learning Outcomes:

At the end of this course, participants will:

  • Possess good knowledge relating to customer behaviour in terms of needs and expectations.
  • Be able to act professionally in response to customer needs with customised / personalised service in fulfilling customer expectations.
  • Be capable of handling challenging and difficult customers with service escalation and recovery as required situationally.
  • Be motivated to improve customer service levels continuously in service quality upon customer feedback.

Entry requirements:
Able to listen, read, write and speak English at WPLN Level 4 or equivalent.
* Those who do not meet the entry requirements will be subjected to interview before acceptance.

Target Learners

  • Licensed security personnel involved in front-office security concierge operations and back-room support service with 1-year security industry experience
  • Possess Lower Secondary Education

Course Duration and Timings
2 days (16 training hours), 0900 to 1800hrs daily
Summative Assessment by APRO – 3rd day (2 hours)

Course Schedule
Click here for monthly schedule

Course Fees
Click here for course fees

Venue:
APRO Training Centre

Course Code
RET-CEX-1010-1.1

Certification
WSQ Statement of Attainment issued by SkillsFuture Singapore (SSG)

Registration Deadline:
7 days before course commencement

Provisions:
Handouts, tea time refreshments and snacks

Dress Code:
Smart casual attire (collared shirt & pants / uniform) with proper covered shoes.

Average teacher : student ratio for each module is 1 : 20
To find out more, please call 65676388 or contact us via the form below.

To find out more, please call 65676388 or contact us via the form below.