WSQ Service Excellence (RET-CEX-1010-1.1)

WSQ Service Excellence is a course that aims to to equip learners with the skills and knowledge to exceed customer expectations professionally and to create a positive customer experience.

Learning Outcomes:

At the end of this course, participants will:

  • Possess good knowledge relating to customer behaviour in terms of needs and expectations.
  • Be able to act professionally in response to customer needs with customised / personalised service in fulfilling customer expectations.
  • Be capable of handling challenging and difficult customers with service escalation and recovery as required situationally.
  • Be motivated to improve customer service levels continuously in service quality upon customer feedback.

Entry requirements:
Able to listen, read, write and speak English at WPLN Level 4 or equivalent.
* Those who do not meet the entry requirements will be subjected to interview before acceptance.

Target Learners

  • Licensed security personnel involved in front-office security concierge operations and back-room support service with 1-year security industry experience
  • Possess Lower Secondary Education

Course Duration and Timings
2 days (16 training hours), 0900 to 1800hrs daily
Summative Assessment by APRO – 3rd day (2 hours)

Course Schedule
Click here for monthly schedule

Course Fees
Click here for course fees

APRO Training Centre

Course Code

WSQ Statement of Attainment issued by SkillsFuture Singapore (SSG)

Registration Deadline:
7 days before course commencement

Handouts, tea time refreshments and snacks

Dress Code:
Smart casual attire (collared shirt & pants / uniform) with proper covered shoes.

Average teacher : student ratio for each module is 1 : 20
To find out more, please call 65676388 or contact us via the form below.

To find out more, please call 65676388 or contact us via the form below.