Conflict Resolution Management (Manage and Resolve Conflict in Security Environment) SEC-PDV-4002-1.1

Overview

This module would be based on the following three scenarios:

  • You are the Operations persons working off-site for a Security Guarding Agency assigned to manage one of their sites.
  • You have just been hired as a Security Manager/Supervisor for an organization to manage the security team that is outsourced from a Security Guarding Agency.
  • You have just been hired as a Security Manager/Supervisor for an organization to manage the in-house security team.

Learning Outcomes

At the end of this course, participants will be able to:

  • Assess conflict situation
  • Develop strategies to resolve conflict
  • Negotiate resolution
  • Negotiate closure

For whom

Security Supervisors with Full Advanced Certificate, Security Agency Managers, Security Operations Managers, Chief Security Officers, Security Executives

Entry Requirements (must have one of the following):

  • GCE ‘N’ level (English)
  • Able to read, write and speak English at ES WPLN Level 7
  • At least 2 years in Security Supervision
  • Completed WSQ Advanced Certificate in Security (Only need to attempt 7 modules instead of 8)

* Those who do not meet the entry requirements will be subjected to interview before acceptance.

Certification: WSQ Statement of Attainment issued by SkillsFuture Singapore (SSG)

Course Duration and Timings
18 training hours (2 days) 0900hrs to 1800hrs daily
Summative Assessment by APRO – 2 weeks after course date (2 hours)
Interview by APRO – 1 week after written assessment (1 hour)

Course Schedule:
Click here for monthly schedule

Course Fees:
Click here for list of course fees

Registration Deadline:
7 days before course commences

Venue:
APRO Training Centre
80 Jurong East Street 21
Devan Nair Institute
for Employment and Employability
#04-01 & 05
Singapore 609607

Provisions:
Handouts, tea time refreshments and snacks

Dress Code:
Smart casual attire (collared shirt & pants / uniform) with proper covered shoes.

*Note: Dates are subject to change. Subject to slot availability.

We regret that we do not accept phone and online registration for self-sponsored individuals.
Please come down to our Training Centre for registration.